FAQ

1. How do I place an order?

Place an order by:

1. Adding your desired item(s) to the cart.

2. Hitting the “Go to Checkout” button.

3. Following the step-by-step instructions on the screen.

Is the delivery date I picked guaranteed?

We will try our best to fulfill your preferred delivery date.

We seek your understanding that delays may occur due to unforeseen circumstances such as manufacturing, shipping, or customs delays.

Pre-order items may have a higher risk of delays.

In the event of a delay, we will contact you to reschedule.

How can I be confident of my purchases if I don't see the products in person?

Quality is at the core of our business.

We subject our products to a quality control process, inspecting and testing them rigorously for defects.

Defects are identified and fixed before shipping.

Only manufacturers that adhere to best industry practices are selected. Enjoy peace of mind shopping with us.

Can I reject the product upon delivery if I am not satisfied?

You are entitled to reject any qualifying products during delivery that are not up to your expectations without incurring charges.

However, should you decide to return your products after the delivery team has left, your returns will be subject to our returns and refund policy. Please refer to our returns and refund policy for more details.

Can I self-collect my purchases?

The products you ordered may not be available for self-collection.

Please check with our customer service team.

Will I get better prices if I make a bulk purchase?

For bulk purchases of more than 8 similar items, please contact us at doorverse.sg@idongwo.com for a special quotation.

I need the delivery urgently by today. Can it be done?

We review each urgent delivery request individually. Please let us know what items you require delivered, and we will get back to you if it is possible.

What happens if the furniture does not fit well at my place after I have purchased it?

Our customer service officers will be happy to assist you with the product dimensions and details for you to make the best possible informed decision.

Alternatively, you may also refer to the dimensions on the product page before making the purchase.