Warranty

Furniture

Furniture come with warranties of up to 3 years.

Warranty coverage (up to 3 years) on manufacturing defects, defective materials, workmanship, and/or missing components that were not originally received upon delivery; not including ‘wear and tear’ or ‘misuse’, unless otherwise stated. 

• • Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products. 
• • Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents. 

It is DOORVERSE SIN PTE LTD that determines, at its sole discretion, the validity for warranty.

Mattresses

Mattresses come with warranties of up to 3 years.

Please read and follow the instructions on the attached Warranty Card. Do remember to fill up and submit your warranty application immediately after your purchase for it to be effective.

• • Warranty coverage (up to 3 years) on manufacturing defects, defective materials, workmanship, and/or missing components that were not originally received upon delivery; not including ‘wear and tear’ or ‘misuse’, unless otherwise stated. 
• • Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products. 
• • Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents. 

It is DOORVERSE SIN PTE LTD that determines, at its sole discretion, the validity for warranty.

Homeware

Warranties for all Homeware sold on DOORVERSE are provided directly by DOORVERSE and warranty periods are specified under the products’ Warranty. Warranty cards and/or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon delivery.As long as it falls within the "Faulty Exchange Window" of 7 days. After the Faulty Exchange Window of 7 days, DOORVERSE will not take in any Homeware for exchange, servicing, or refunds.

Lightings

Select lightings may come with warranties, directly provided by the respective manufacturers. DOORVERSE facilitates the process by assuming the role of a middleman and will provide a 1-to-1 exchange for products with valid warranties. 

• • Warranty coverage on manufacturing defects, defective materials, workmanship, and/or missing components that were not originally received upon delivery; not including "wear and tear" or "misuse", unless otherwise stated. 
• • Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products. 
• • Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents. 

It is DOORVERSE that determines, at its sole discretion, the validity for warranty.

Warranty Claim Process

Send an Email to our Customer Service Team (doorverse.sg@idongwo.com) with the following: 

• • Order Invoice Number.
• • Date of Purchase.
• • A photo of the defect and a brief explanation of the issue.

Our Customer Service Team will be in contact to arrange for a suitable timing for our Service Team to assess the product. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal value will be provided, subject to availability. 

If the item is no longer sold by DOORVERSE, we will provide an appropriate replacement. It is DOORVERSE that determines, at its sole discretion, what constitutes an appropriate replacement.

DOORVERSE reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.